Frontline Leadership Certificate


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Prepare To Be a Leader

Certificate Completions

Transitioning from an individual contributor to a supervisor is not easy. Often, people with strong technical skills are promoted to a leadership role only to find that the skills that made them successful in their old position are vastly different from what is needed to successfully lead others.

Research has shown that major challenges new supervisors face, include:

  • Making the switch from doing work to getting work done through others
  • Expanding one’s ability to build and maintain relationships
  • Becoming accustomed to playing multiple roles
  • Feeling more pressure but having less direct control over results
  • Feeling alone

Effective frontline leaders communicate and operationalize an organization’s vision; they motivate and bolster the morale of the people who deliver services to the customers. Frontline leaders play a critical role in employee retention and engagement, customer satisfaction, and productivity.

The Frontline Leadership Certificate is ideal for new or experienced frontline leaders and supervisors or individuals preparing for a leadership role. You will leave this certificate program with a strong foundation in the knowledge and skills needed to become a high-performing frontline leader.

Courses are listed in recommended sequence; however, you may take them in any order or take the courses independently. There are no pre-requisites. You have two years from the date of your first class to complete the certificate. When you register for all of the courses in the certificate program at once you receive 20 percent off for a total of $1,596.

Click here to register for the Frontline Leadership Certificate!

Frontline Leadership Courses (30 contact hours)

Who should attend:  Team leaders, managers, lead workers, group leaders, supervisors, aspiring leaders

Customized training: These courses can be tailored to meet your needs and brought on site to your location. Visit customized training or call 218/726-6819 for more information.

Each Frontline Leadership course has been approved for 6 General recertification credit hours through the HR Certification Institute (HRCI).

Basics of Finance & Strategy has been approved for 6 General and Business recertification credit hours through the HR Certification Institute (HRCI).

Each Frontline Leadership course is valid for 6 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.